Friday, January 25, 2008

I just got into a post-call fight with rogers wireless on the phone. Basically, every time I access my voicemail from outside my home calling area they are charging me 30 cents. Because I'm on regional rotations, this is costing me a lot of money (around 12 dollars last month alone). So, I called and requested that my voicemail number be added to my myfive. They wouldn't let me do that either (big surprise) so I asked if there was any other way to adjust my plan to not get charged for this. He didn't have any suggestions, so I asked to be transferred to his supervisor. Then, I asked the supervisor what i could do. He told me not to call my voicemail from my mobile. Good one buddy, unfortunately I use my cell as my home phone and would still be charged to call my own phonenumber from out of town to access my voicemail. So, then I got a little bit angry and swore (I'm a bad person, I have a really bad cold and I wasn't in the mood to have this guy be unproductive) so then I told him to remove my voicemail from my account. He then told me that I'd save 6 dollars. So I told him that no, it would be more like 20 dollars because I keep getting charged to call my voicemail. He then told me that I was seeing it all wrong and that he was right. So I told him they had shitty customer service and hung up. He then left a message on my answering machine telling me that I was unprofessional and that I needed to learn how to be more professional on the phone.

Anyway, I'm sure I could have handled it better but I was really really pissed off. My heart is still beating like crazy. I hate my plan. I hate cellular service in Canada (I cant' seem to find a company that isn't a huge ripoff).

3 comments:

XE said...

Ugh, I'm sorry that they're being jerky on the phone. I'm with Telus and have had no problems, just so ya know... good customer service too.

Amy said...

I can't believe he left that message. I hoped you saved it and will call his supervisor.

Rach said...

I also had HORRIBLE customer relations experiences with Rogers... Switched to Bell Mobility -they have bent over BACKWARDS to help me. It's been a wonderful experience (I suggest that if you switch to Bell, go into one of their stores. The one I went to was amazing).